Steam Sauna Depot Shipping Terms and Questions
At Steam Sauna Depot we pride ourselves on making sure what you order is in your hands as soon as possible and ensuring it arrives in the condition you expect. Items will ship either via small parcel service or via freight shipment. Items are normally shipped within 48 hours (Same Day Shipping for most items) and take approximately 4-5 business days to arrive. We work to ship your items as quickly as possible. Please note that once your item undergoes our packing process we are unable to make any adjustment to the order.
Free Shipping On All Orders Shipped Ground Within Continental U.S.
All smaller goods ship free within the continental U.S. via Fed Ex, UPS and USPS standard ground service. If shipping to Alaska, Hawaii and Canada additional fees will be calculated per order. Please call a representative at 877-750-2949 for shipping cost.
We understand sometimes you need your items as soon as possible. We offer expedited shipping on all our small parcel products. We offer Next Day Service, 2-Day Service and 3-Day Service. Please contact a customer service rep for shipping costs at 877-750-2949.
Same Day Shipping:
Small parcel orders placed before 2PM EST normally ship same-day.
Email confirmation will be sent to the address on file once the items have shipped. Shipping information is updated within 24 hours of the item leaving our warehouse.
Shipping Damage and Lost Items:
Please contact us immediately if your item arrives damaged or if any component is missing. You can call us at 877-750-2949 or email us at firstname.lastname@example.org. We will ensure that the issue is taken care of as soon as possible. All packaging should be saved if there is a need for the item to be returned.
Large items ship within The Continental U.S. at no cost via one of our various freight carriers. Delivery normally takes between 5-7 business days. If shipping to a commercial address, the carrier will deliver your shipment once on hand at the shipping destination. If we are shipping to a residence, once the freight is on hand at the delivery terminal, the carrier will call to schedule a delivery appointment. There must be someone present to receive the freight. The trucking company will deliver the tub curbside. If you would like indoor delivery, please contact us for availability and pricing at 877-750-2949.
As freight shipment is for larger items, we recommend our customers schedule additional people to be on hand for receipt. Please keep all product packaging in case you decide to return an item.
We are currently unable to ship to any P.O. Box address.